Shipping policy
- Sustainable biodegradable packaging made from recycled materials
- An end-to-end carbon neutral service
- Customer support desk open 7-days a week. Please reconsider that this is not my full time job. I will do all my best to answear everyone and as soon as it is possible.
1. Processing Time:
- Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays.
- Custom or personalised items may require additional processing time, and specific details will be provided via email or on the product page.
2. Shipping Methods:
- We offer a 1st Class Mail shipping. The available options and costs will be displayed during the checkout process.
- Please note that the delivery timeframes and costs may vary depending on your location and the selected shipping method.
3. Shipping Rates:
- Shipping rates are calculated based on the weight, size, destination, and shipping method chosen during checkout.
4. Shipping Destinations:
- We ship to addresses internationally. However, certain products may have restrictions on international shipping due to customs regulations or other factors. Please check regulations in your place of residence before you order.
5. Delivery Timeframes:
- Estimated delivery times can not be provided as they are based on the selected shipping method and destination.
- Framed prints usually takes few days longer to be dispatched.
· While we strive to meet expectations, actual delivery times may vary due to unforeseen circumstances or carrier delays. We appreciate your understanding in such situations.
UK - Estimated shipping time: 3 - 7 business days
Germany - Estimated shipping time: 3 - 7 business days
Europe (EU) - Estimated shipping time: 6 - 10 business days
Norway, Liechtenstein, Switzerland - Estimated shipping time: 6 - 10 business days
Iceland, - Estimated shipping time 6 - 10 business days
USA - Estimated shipping time: 6 - 10 business days
Canada - Estimated shipping time: 6 - 10 business days
Australia, New Zealand - Estimated shipping time: 5 - 15 business days
ROW - Estimated shipping time: 5 - 15 business days
6. Shipping Carriers:
- We partner with reputable carriers to deliver your orders safely and efficiently. The choice of carrier may vary depending on your location and the selected shipping method.
7. Lost or Damaged Shipments:
- In the rare event that your order is lost or arrives damaged, please contact our customer support team via contact@rollireyr.com as soon as possible. We will work with you to resolve the issue and arrange for a replacement or refund if necessary. Please note that carrier might request further information in order to proceed.
8. Questions and Contact Information:
- If you have any questions or concerns regarding your order's shipping, please don't hesitate to contact our customer support team via contact@rollireyr.com